Welcome to Woodora (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website woodora.com.au and the purchase of products from our online store. By accessing our website or making a purchase, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, you must not use our website or purchase our products.
Definitions
For the purposes of these Terms:
“Customer,” “you,” or “your” refers to the individual or entity purchasing products from Woodora
“Products” refers to wooden utensils and related items offered for sale on our website
“Order” refers to your request to purchase Products from us
“Website” refers to com.au and all associated pages and functionalities
“Services” refers to the online retail services we provide through our Website
General Conditions
By placing an Order with Woodora, you warrant that:
You are at least 18 years of age or have parental/guardian consent
You are legally capable of entering into binding contracts
You are a resident of Australia
All information you provide is true, accurate, current, and complete
You will maintain the accuracy of such information
Your use of our Website and Services does not violate any applicable law or regulation
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel Orders at our sole discretion.
Products and Pricing
Product Information
We make every effort to display our Products accurately, including descriptions, colors, dimensions, and materials. However, we cannot guarantee that your device’s display will accurately reflect the actual colors or appearance of Products.
All Products sold through Woodora are wooden utensils designed for household use. We reserve the right to:
Limit quantities of any Products offered
Discontinue any Product at any time
Modify Product specifications without prior notice
Pricing
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice. Price changes will not affect Orders that have already been confirmed.
Any additional costs such as shipping fees, handling charges, or customs duties (if applicable) will be clearly displayed before you complete your purchase.
Pricing Errors
Despite our best efforts, pricing errors may occur. If we discover a pricing error on an Order you have placed, we will notify you as soon as possible and give you the option to:
Proceed with the Order at the correct price
Cancel your Order and receive a full refund
If we cannot contact you, the Order will be cancelled, and you will receive a full refund if payment has been processed.
Orders and Payment
Order Acceptance
Your Order represents an offer to purchase Products from us. All Orders are subject to acceptance by Woodora. We may accept or decline your Order for any reason, including but not limited to:
Product availability
Errors in Product or pricing information
Payment authorization issues
Suspected fraudulent activity
You will receive an email confirmation when your Order has been accepted. This confirmation constitutes acceptance of your Order and forms a binding contract between you and Woodora.
Payment Methods
We accept the following payment methods:
Credit cards
Debit cards
PayPal
Other payment methods as displayed at checkout
Payment must be received in full before we process your Order. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
Payment Security
All payment transactions are processed through secure payment gateways. We do not store your complete credit card information on our servers. Your payment information is encrypted during transmission using Secure Socket Layer (SSL) technology.
Order Modification and Cancellation
Once an Order has been placed and confirmed, modifications may not be possible. If you wish to modify or cancel your Order, please contact us immediately at woodorahomewares@gmail.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes can be made once processing has begun.
Shipping and Delivery
Shipping Locations
We currently ship to addresses within Australia only. We do not ship to PO Boxes or parcel lockers. Please ensure you provide a complete and accurate delivery address.
Shipping Costs
Shipping costs are calculated based on:
Order value
Delivery location
Shipping method selected
Shipping costs will be clearly displayed during checkout before you complete your purchase. We may offer free shipping promotions from time to time, subject to specific terms and conditions.
Delivery Timeframes
Estimated delivery timeframes will be provided during checkout and in your Order confirmation email. Standard delivery typically takes:
Metro areas: 7-14 business days
Regional areas: 10-21 business days
Remote areas: 14-28 business days
Please note that these are estimated timeframes only. Delivery times may be affected by factors beyond our control, including but not limited to:
Customs clearance delays
Weather conditions
Courier service disruptions
Public holidays
Remote location accessibility
Tracking Information
Once your Order has been dispatched, you will receive a shipping confirmation email with tracking information (where available). You can use this information to monitor the progress of your delivery.
Failed Deliveries
If a delivery attempt fails due to incorrect address information, unavailability at the delivery address, or refusal to accept the package, additional charges may apply for redelivery. If the package is returned to the sender, you may be responsible for return shipping costs, and a refund may be issued minus shipping charges and any applicable restocking fees.
Risk of Loss
All Products purchased from Woodora are shipped pursuant to a shipment contract. Risk of loss and title for Products pass to you upon delivery to the carrier.
Returns and Refunds
Australian Consumer Law
Nothing in these Terms limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by the Australian Consumer Law (ACL) or any other applicable consumer protection legislation that cannot be excluded or limited by agreement.
Under the ACL, you are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
We want you to be completely satisfied with your purchase. If you change your mind, you may return Products within 15 days of delivery, provided that:
The Product is unused and in its original condition
The Product is in its original packaging with all tags attached
You provide proof of purchase
The Product has not been personalized or customized
To initiate a change of mind return, please contact us at woodorahomewares@gmail.com with your Order number and reason for return.
Return Shipping Costs
For change of mind returns, you are responsible for return shipping costs unless the Product arrived damaged or defective. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Damaged or Defective Products
If you receive a damaged or defective Product, please contact us within 7 days of delivery with:
Your Order number
Photos of the damaged or defective Product
A description of the issue
We will assess the issue and, at our discretion, provide a replacement, repair, or full refund. Return shipping for damaged or defective Products will be covered by Woodora.
Refund Processing
Once we receive and inspect your returned Product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7-15 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Non-Refundable Items
The following items are not eligible for return or refund:
Products that have been used, altered, or damaged after delivery
Products without original packaging or tags
Personalized or custom-made Products
Clearance or sale items (unless defective)
Intellectual Property Rights
Website Content
All content on our Website, including but not limited to text, graphics, logos, images, product descriptions, photographs, videos, and software, is the property of Woodora or its content suppliers and is protected by Australian and international copyright, trademark, and intellectual property laws.
Trademarks
“Woodora” and our logo are trademarks of Woodora. You may not use these trademarks without our prior written consent. All other trademarks, service marks, and trade names referenced on our Website are the property of their respective owners.
Restrictions on Use
You may not:
Reproduce, duplicate, copy, sell, or exploit any portion of our Website without our express written permission
Use any automated system or software to extract data from our Website
Modify, create derivative works from, or reverse engineer any part of our Website
Remove or alter any copyright, trademark, or other proprietary notices
User Accounts
Account Creation
You may be required to create an account to access certain features of our Website or to place Orders. When creating an account, you agree to:
Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your password and account
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
Account Termination
We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or abuse of our Services.
You may close your account at any time by contacting us at woodorahomewares@gmail.com.
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and Services, you consent to our collection and use of your personal information as described in our Privacy Policy.
We collect personal information necessary to process Orders, communicate with you, and improve our Services. We implement appropriate security measures to protect your information and comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Limitation of Liability
Consumer Law Protection
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.
Limitation to Extent Permitted by Law
To the maximum extent permitted by law, Woodora and its directors, officers, employees, agents, and suppliers shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or use
Loss of business opportunity or goodwill
Any other intangible losses
This limitation applies regardless of the theory of liability (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.
Maximum Liability
To the extent permitted by law, our total liability to you for any claims arising out of or related to these Terms or your use of our Website or Products shall not exceed the amount you paid for the specific Product giving rise to the claim, or AUD $100, whichever is greater.
Basis of the Bargain
You acknowledge that the limitations of liability set forth in this section are fundamental elements of the basis of the bargain between you and Woodora, and that we would not be able to provide the Products and Services at the prices offered without these limitations.
Indemnification
You agree to indemnify, defend, and hold harmless Woodora and its directors, officers, employees, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:
Your violation of these Terms
Your violation of any law or the rights of any third party
Your use or misuse of our Products or Services
Any information or content you submit through our Website
Your breach of any representation or warranty contained in these Terms
Governing Law and Dispute Resolution
These Terms and any disputes arising out of or related to these Terms or your use of our Website or Products shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions.
Jurisdiction
You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Victoria, Australia, and any courts that may hear appeals from those courts, for the determination of any dispute arising out of or relating to these Terms.
Dispute Resolution
Before commencing any legal proceedings, we encourage you to contact us at woodorahomewares@gmail.com to attempt to resolve any dispute informally. We are committed to working with you in good faith to reach a mutually satisfactory resolution.
If informal resolution is not successful, you may pursue your claim through the relevant small claims tribunal or court in your jurisdiction.
Prohibited Uses
You agree not to use our Website or Services:
For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, state, or local regulations, rules, laws, or ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, pharm, pretext, spider, crawl, or scrape
For any obscene or immoral purpose
To interfere with or circumvent the security features of our Website or Services
To engage in any activity that could damage, disable, overburden, or impair our servers or networks
We reserve the right to terminate your use of our Website or Services for violating any of the prohibited uses.
Third-Party Links and Services
Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Woodora. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that Woodora shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services available through such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Promotional Communications
By providing your email address or phone number, you consent to receive promotional communications from Woodora, including newsletters, special offers, and product updates. You may opt out of receiving promotional communications at any time by:
Clicking the “unsubscribe” link in any promotional email
Please note that even if you opt out of promotional communications, we may still send you transactional emails related to your Orders and account.
Force Majeure
Woodora shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to:
Acts of God, natural disasters, or extreme weather events
War, terrorism, riots, or civil unrest
Strikes, lockouts, or labor disputes
Government actions, laws, or regulations
Embargoes or blockades
Failures in public or private telecommunications networks
Pandemics, epidemics, or quarantine restrictions
Supplier failures or material shortages
In the event of force majeure, our obligations will be suspended for the duration of such event, and we will use reasonable efforts to find alternative means of performance.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.
Waiver
No waiver by Woodora of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Woodora to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
All waivers must be in writing and signed by an authorized representative of Woodora to be effective.
Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other legal notices or policies published on our Website, constitute the entire agreement between you and Woodora regarding your use of our Website and Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.
Assignment
You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms or any of our rights or obligations under these Terms at any time without notice to you.
These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Amendments to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes to these Terms, we will provide notice by:
Posting the updated Terms on our Website with a new “Effective Date”
Sending an email notification to registered users
Displaying a prominent notice on our Website
Your continued use of our Website or Services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using our Website and Services.
We encourage you to review these Terms periodically to stay informed of any updates.
Contact Information
If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:
