We offer free standard shipping Australia-wide on all orders.
How long does it take to get my order?
Once your order is placed, it usually takes 2–4 business days for processing and packing. After dispatch, delivery typically takes 7–15 business days, depending on your location and local courier networks.
How do I track my order
As soon as your order ships, we’ll email you a tracking link so you can follow your Woodora parcel in real time.
My tracking shows ‘delayed’ or my parcel hasn’t moved – what should I do?
Minor delays can happen due to courier backlogs or customs. If your order hasn’t moved for more than 7 business days, please contact us with your order number and we’ll investigate with the courier.
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched yet, we can usually update the address. Please email us as soon as possible with your order number and the correct address. If the parcel has already shipped, address changes may not be possible.
What happens if my order is lost in transit?
If your parcel is confirmed lost by the courier, we’ll arrange a replacement or a refund according to our shipping policy. Please reach out to us so we can open an enquiry with the courier.
Do you ship internationally?
At the moment we ship within Australia only.
Product & Materials
What type of wood do you use for Woodora utensils?
Our utensils are crafted from high-quality hardwoods selected for durability and food use, such as beech, teak, acacia or mango wood (listed on each product page).
Are wooden utensils safe and hygienic?
Yes. Properly cared-for hardwood utensils are naturally antibacterial and safe for everyday use. Regular cleaning, thorough drying and occasional oiling keep them hygienic and long-lasting.
Why does the colour or grain of my item look slightly different from the photos?
Wood is a natural material, so variations in colour, grain and small markings are normal and are part of what makes each Woodora piece unique.
Are your wooden utensils eco-friendly?
We prioritise sustainably sourced wood where possible and design products to be long-lasting, reusable alternatives to plastic kitchenware.
Are Woodora products safe for non-stick cookware?
Yes. Wooden utensils are gentle on non-stick surfaces and help prevent scratching your pans when used as intended.
Care & Use
How should I clean my wooden utensils?
Hand-wash in warm, mild soapy water and dry immediately with a towel. Avoid soaking for long periods, as this can cause the wood to swell or crack.
Can I put Woodora utensils in the dishwasher?
We don’t recommend using a dishwasher. High heat and long exposure to water and detergents can damage wooden utensils over time.
Do I need to oil my wooden utensils?
Yes, occasional oiling helps keep the wood nourished and prevents it from drying out. Use a food-safe oil such as mineral oil, or coconut oil and wipe off any excess.
What should I do if my utensil feels rough or dry?
Lightly sand with very fine sandpaper if needed, then apply a thin layer of food-safe oil and let it absorb before use.
Are wooden utensils heat resistant?
Wooden utensils are suitable for everyday cooking, but avoid leaving them sitting in very hot pans or oil for extended periods, as this can darken or warp the wood.
How do I remove strong food smells or stains from wooden utensils?
Wash with mild soap, then rub with a paste of baking soda and water or lemon and salt, rinse, and dry thoroughly. Re‑oil if needed.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards as well as popular digital wallets (details shown at checkout).
Which currency will I be charged in?
All prices on our website are displayed and charged in the currency shown at the top or footer of the site (for example, AUD depending on your region).
Will I be charged any extra fees?
Woodora does not add any hidden charges. However, your bank or payment provider may apply currency conversion or international transaction fees if you are shopping from outside our primary region.
How do I use a discount or promo code?
Enter your code in the “Discount code” box at checkout and click “Apply” before completing payment. You’ll see the updated total immediately.
I forgot to apply my discount code — can you add it after I ordered?
Contact us straight away and we’ll see if we can apply it for you. We can’t always change completed payments but we’ll do our best to help.
Returns & Exchanges
What is your return policy?
We offer a simple return option within a set number of days from delivery (see the exact timeframe on our Returns page). Items must be unused, in original condition and in their original packaging unless faulty.
How do I start a return?
Contact our support team with your order number and photos of the item and we’ll give you step-by-step return instructions.
Do I have to pay for return postage?
For eligible returns within Australia we provide a free return shipping label — contact support and we’ll organise it.
How long will it take to receive my refund?
Once we’ve received and inspected your return, approved refunds are typically processed within 3–7 business days. Your bank or payment provider may take additional time to show the amount in your account.
Can I return a used item?
For hygiene and safety reasons, we generally can’t accept returns of used kitchenware unless the product is faulty. Please contact us with photos if you believe your item has a defect.
Faults, Damaged Items & Guarantees
What if my item arrives damaged or faulty?
We’re sorry if that happens — please contact us immediately with photos of the damage and your order number. We’ll assess and arrange a replacement or refund as appropriate.
Do wooden utensils come with a warranty?
We guarantee products against manufacturing defects — if you believe an item is defective, contact support with photos and we’ll help.
Contact & Store Information
How can I contact Woodora?
The best way to reach us is via email or the contact form on our website. Please include your order number for any order-related questions so we can help you faster.
What are your customer support hours?
Our support team typically replies within 1–2 business days, Monday to Friday (excluding public holidays).
Do you have a physical store?
Woodora operates online so we can offer a wider range of designs without traditional retail overheads. All orders are placed through our website and delivered to your door.
How can I share feedback or a review?
We love hearing from you. You can leave a review on the product page you purchased from, or send us feedback via email so we can keep improving.
