At Woodora, we want you to enjoy your wooden utensils. If you change your mind or the product isn’t right for you, you may return Eligible Products for a refund within 15 days from the date you receive your order. This policy applies to purchases made through our online store in Australia.
Return Eligibility
To be eligible for a return:
The item must be returned within 15 days of delivery.
The product must be unused, unworn, unwashed, and in the same condition you received it.
It must be in the original packaging with all tags, accessories, and manuals.
You must provide proof of purchase/receipt.
Products that are damaged due to misuse, altered, or not in their original condition may not be accepted for return.
How to Request a Return
To start a return:
Contact our support team at woodorahomewares@gmail.com with your order number and photos of the item.
We will then approve your return and provide instructions on how to send back the item.
Please do not send products back without prior approval, or they may be rejected.
Return Shipping
For change of mind returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Shipping costs paid at the time of original order are non-refundable, except as required by law.
Faulty or Incorrect Items
Once your return is received and inspected:
We will notify you about the approval of your refund.
Approved refunds will be processed to your original payment method within 7–14 business days.
Depending on your bank/provider, it may take additional time for the refund to appear in your account.
Non-Returnable Items
Certain items cannot be returned unless faulty:
Products not in original condition, damaged by customer.
Items missing original packaging or accessories.
Exchanges
If you would like a replacement item (same product), please indicate this in your return request. Exchanges are processed once the original item is returned and accepted.
Updates to This Policy
We may update this policy from time to time to reflect changes in our processes or legal requirements. The updated version will be posted on our website.
