At Woodora, we want you to enjoy your wooden utensils. If you change your mind or the product isn’t right for you, you may return Eligible Products for a refund within 15 days from the date you receive your order. This policy applies to purchases made through our online store in Australia.
To be eligible for a return:
Products that are damaged due to misuse, altered, or not in their original condition may not be accepted for return.
To start a return:
Please do not send products back without prior approval, or they may be rejected.
For change of mind returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Shipping costs paid at the time of original order are non-refundable, except as required by law.
Once your return is received and inspected:
Certain items cannot be returned unless faulty:
If you would like a replacement item (same product), please indicate this in your return request. Exchanges are processed once the original item is returned and accepted.
We may update this policy from time to time to reflect changes in our processes or legal requirements. The updated version will be posted on our website.